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F.A.Q

Facts and Questions

What forms of payment are accepted?
Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to mine using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I have to have a PayPal account to place an order?
No, although if you already have a PayPal account you may use it.

When can I expect my order to ship?
All order ship within 24 hours. I ship Priority Mail (and sometimes, but rarely, UPS). You can expect your order within 3-5 business days.

How long will my The Good Child x GoodWoodNYC pendant(s) take to process and ship?
Upon placing your order, GoodWoodNYC declares to allow up to 2-3 weeks for production of the custom pendant(s). If three weeks has passed since you placed your order and you have not received your shipment, please contact me at info@officialgoodchild.com.

Do you ship outside of the United States?
YES! Now offering shipping anywhere outside the United States at a flat rate of $12.00.

What is the cost of shipping?
U.S. shipping is a flat rate of $6.00.

Can I get a refund or exchange my order?
Yes! If for any reason you are unsatisfied with your order, you may return it for a refund (including shipping costs). Due to the limited quantity of all items, an exchange cannot be guaranteed, but will be accepted if applicable. All items returned or exchanged must not have been worn or washed.

Will a SOLD OUT item be restocked?
No. All items are produced in limited quantities. Once a size or entire style sells out, it will never return to the shelf.

What type of t-shirts are your designs produced on?
I produce all of my designs on American Apparel t-shirts, unless otherwise noted per item. The t-shirts are 100% fine jersey cotton (super soft).

Do you make kids sizes?
Not yet!